Showing posts with label public transport. Show all posts
Showing posts with label public transport. Show all posts

Tuesday, 14 April 2015

Ticketless



          “I travel ticketless,” I said.
          “Why? Why?” Sri Husband sounded shocked.
“Because no one gives me a ticket anywhere. Aamgele private-bus-conductors poishe ghetaat, punn ticket dinnaat. Neither do the pilots, autos or the taxis.
 “If you pay for the travel, it’s not called ticketless.” Sri Husband’s logic and mine clash sometimes.
“No ticket means ticketless,” I mumbled.
“What did you say?”
“Nothing.”
One day Sri Husband asked: “How much does it cost by bus to Panaji from Porvorim?”
          “Ten or eight, sometimes nine, depends on how much moad the conductor is willing to return,” I said.
          “There must be a fixed fare,” he said, as always, logically.
          “Must be,” I answered, equally logically, to his annoyance.
I broke the ensuing silence: “Fares vary, bus to bus, conductor to conductor. Government rates are sometimes displayed in a notice pasted behind the driver’s seat. No point in pointing them to the conductor. Can’t argue whilst trying to balance in a crowd with armpits at nose level, stuffed bags around the knees and everybody yelling into their mobiles. Easier to just pay whatever is the fare for the day as long as it’s approximately correct.”
Sri Husband: “So no one has a clue how much money was collected nor how many passengers travel.”
Me, in reluctant agreement: “Yes.”
“We should have a law that elected representatives and government officials of all ranks should travel to office from home by public transport.” Familiar no-nonsense stuff. Secretly, there are times when I love the man’s ideas. He once said a similar thing about use of public healthcare facilities ... of that later.
Far from this conversation, in an airport queue, I examined my stiff, glossy book-mark looking boarding-pass. I had exchanged a computer printout ticket for it. Boarding-pass sounded like someone’s not-so-good results in the X or XII class. But it meant the airline ground-crew (in normal parlance, I’d say ‘receptionist’ or just ‘staff’ but ground-crew sounds fancier) was convinced that I was ‘valid’.
Valid ticket, valid visa, valid passport.
On one side, it told me my name, age and nationality, which seat I would sit in, in which aircraft of which airline, which gate I should walk to, where my journey would end, date, time and other details. On the flip side was a pictorial advertisement.
I compared it with the postage-stamp-sized tissue-like KTC ticket that melts in the moistness of my palm. (I’m a KTC fan. My experience: the buses are punctual, tickets are issued methodically.) And faded-inked, barely readable railway tickets.
Another country, another moment. I wanted to travel by tram. No staff, no counters at the station. A clearly marked computer-kiosk allowed me to choose the language of my choice. It told me step by step, like a dummy’s guide, what buttons to press, how to feed the money into the machine, mark my destination, collect my ticket and change… all done, the screen readied itself for the next passenger. Efficient. Didn’t this country have activists picketing on behalf of the unemployed? We could export some (both activists and unemployed).
In country after developed country, tickets for trams/ trains/ trolleys/ buses allow passengers to take a ride without cheating the system. The entry and exit points to the station ‘read’ the tickets and restrict movement. If one has paid less, one pays up the difference, shows the new ticket to the light bulb and the gate magically opens. If you’re obese, or disabled, or carrying a big fat suitcase, then the staff on duty steps up to help.
“Won’t work here,” I opined.
“Why not?” No matter, what I say, Sri Husband thinks otherwise.
“Our people aren’t ready for such things.”
“Like we weren’t ready for television, micro-wave cooking and how can you forget, mobile-phones? I think we’ve adopted to technology pretty well. From liftmen to surgeons to bus-conductors, everyone’s computer savvy now.”
“Ya-aa,” I chanted grudgingly, “Bu-t..”
“But what?” Sri Husband believes India and Indians can do more than it/they is/are trying/doing. Fantasizer.
“Nothing.”
Obvious irritation noted. Silence again.
This time he broke it. “We’ve adopted technology pretty well. A large number of low-end passengers are doing railway reservations online.”
Me: “There are still loopholes.”
He: “Better than before? Now one can prove one’s confirmed reservation via sms.”
Me: “Ya-a, bu-t..” 
 “But what? What but?”
Me: “Nothing.”
Sri Husband, red in the face, got up to leave the room and me in tears. To think … this started because I misused (or he misunderstood) the word ‘ticketless’.

Feedback: sheelajaywant@yahoo.co.in


Tuesday, 4 March 2014

Un-fare



          I waited two years for the government to take a call on the Regional Plan. Didn’t happen. Our house-to-be built was dependent on it. We had to change our plans. The architect had to redesign the whole thing, we had to resubmit several sets of files to various departments and lagao chuckkers again. The day one of the offices was sending an inspector to ‘the site’ (hate to call my little slice of planet by that name), the taxis went on strike. Since the officials don’t have official transport available, ever, tax-paying non-car-owning/driving creatures have to make arrangements for a vehicle for every visit. I couldn’t get a taxi thanks to the strike and had to make do with an autorickshaw whose driver kindly consented not to overcharge. So-o nice of him to do me this favour. He didn’t/doesn’t have a clue that he and his taxi-driving brethren and pilot-cousins are overcharging, have been overcharging, had over-charged and will continue to do so unless something drastic is done.
          Not many people believe that Goa has black and yellow cabs. No one who comes from anywhere believes that we pay over a hundred rupees for a kilometre’s ride by taxi. The most expensive public transport in the world? Perhaps. Definitely the most expensive in India. In fact, all the time we have to pay for both ways, even if we’re going only one way and at terribly high rates. The taxi chaps in the meanwhile, get a customer to take back, so double-double money.
          Why then do they charge so much? The taxi driver-owners I spoke to gave me reasons like: the Tourism Department agreed to these fares, we’re not charging anything extra. Or it costs (them) Rs 180 to repair a puncture… how many punctures do these guys get in year?
          The taxi people have an association, the bike-renters have another, the bus lobby is strong enough to topple a government, the ‘pilots’ and auto-rickshaw chaps can twist sarkari arms. I have no idea why metre is a bad word in Goa. Metres work fine in Mumbai, Delhi, now even in Chennai.
          The auto-driver who helped me out on the strike day said, ‘… when the rent-a-bike started, too, we had a problem.’ I wasn’t in Goa then, so know little about any events that happened. ‘… but rent-a-bikes came to stay. Similarly, the new cabs will come and we’ll all have to adjust. After all, I can’t stop others from buying auto-rickshaws. If there are many of them on the road, my business suffers. But can I do anything? It’s the same with taxis. More will come, life will change.’
          Stone throwing, hurling abuses, stopping tourists, none of these things will get them any sympathy from customers. They can pat each other on the back and wipe each others’ tears, but when it comes to dhandha, in the long run, it’s the customer whose needs will guide profit.
          Goa has a long way to go regarding customer service. A few ‘supermarkets’ have taken good steps. One famous pharmacy in Panaji even has pharmaceutical counselling, a remarkable step taken. Even fancy chemists attached to five-star hospitals seldom take the trouble to provide this. Home delivery is rare except for white goods. Bread, milk, fish are the main consumables that come to the doorstep. Surprisingly, the fish-walas don’t include ‘cleaning/scaling/ cutting’ as part of the deal as is done in Mumbai. Even in the markets, one has to buy the product (fish) from a vendor and get it sliced, etc from another. The meat and poultry sellers sell and service under the same roof.
          In a little side-shop on CHOGM road, in the last couple of months, peeled garlic and peas have made their appearance. So far grated coconut, that can’t-do-without ingredient of Goan food is still not available on the shelves. Coconut milk is available in tetra-packs. As the change happens in other areas, so will it happen in the realm of public transport. Sooner rather than later, the earlier the owner-drivers of taxis/ autos/ buses realize it, the better. Otherwise, the next morcha might be of customers (passengers) and that’ll be the largest number the government has ever dealt with.
          We’re living through interesting times.